Attilio Fine Jewelry has a dedicated customer service center to provide after-sales care of all customer service needs. Our service center is located at 3/F, Attilio Building, No. 579 Nathan Road, Mongkok, Kowloon, Hong Kong.

Attilio Fine Jewelry provides free repair services within one year from the date of purchase with a valid receipt. For more information, please consult with our customer care representative. However, our repair service does not cover damages caused by the follows:

1. Human negligence
2. Improper ways of wearing the jewelry
3. Damage due to daily use
4. Damage due to accident

We reserve the right not to provide repair services for the following situations:

1. The stone missing is more than 0.06 carats;
2. The stone cracks scratches;
3. he jewelry has undergone repair elsewhere;
4. Being stolen or lost jewelry;
5. Changes made to jewelry disregarding professional advice;
6. Other damages caused by non-manufacturing defects.

Attilio Fine Jewelry professional packaging makes our jewelry perfect as gifts. Our packaging includes an exquisite jewelry box, certificate folder (for storing jewelry certificate of authenticity), brochures, etc.

We will also provide customers with a free service to change the ring size. Specify styles and materials due to the technical issues and cannot be modified or resized. But any related shipping, the costs will be charged to your account. For inquiries, please contact our customer service department at +852 3107-1622.

We offer a 14-day returns policy. Note that the delivery costs of the return shall be borne by the customer.

Attilio Fine Jewelry provides free delivery to all Hong Kong (except offshore islands), Macau, and Mainland China recipients. Please check out International Orders if you are overseas and check out the delivery method if the delivery address is on offshore islands.

Shipping from Hong Kong to local Hong Kong address
 - Pick up at our Hong Kong Attilio Store OR
 - HK Local Registered Post for free

(Estimated Shipping/Preparation Time for above methods: 7-14 Working Days)

Shipping from China to local China address
 - Pick up at our China Attilio Store OR
 - China Local courier service for free (by Attilio designated service providers)

(Estimated Shipping/Preparation Time for above methods: 10-14 Working Days)

We understand the importance of each piece, so each delivery is handled with extreme care. We appoint a reliable courier company to deliver every single one of our products. What’s more, each jewelry piece will be covered by Delivery Insurance. You can also choose to pick up the piece from our customer service center located at 3/F., Attilio Building, 579 Nathan Road, Kowloon, Hong Kong.

We understand the importance of each delivery, so each delivery is handled with extreme care. We appoint international couriers who specialize in transporting diamonds and fine jewelry to deliver every single one of our beautiful products. Attilio Fine Jewelry will purchase insurance for the item(s) that will be delivered via international couriers at our expenses, so to ensure that your ordered item(s) can arrive promptly and securely.

Attilio Fine Jewelry provides free repair services within one year from the date of purchase. However, our repair service do not cover damages caused by the following :

• Mistreatment of jewelry
• Improper ways of wearing the jewelry
• Misuse of jewelry caused by strong force or accidental hits
• Damage due to daily use
• Damage due to accident

If you choose to pick up the ordered item(s) from our customer service center located at 3/F, Attilio Building, No. 579 Nathan Road, Mongkok, Kowloon, Hong Kong, please indicate on the online order form while you check out.

Upon payment receipt, we will contact you to arrange for a pickup time. Please remember to bring a copy of the order print out when picking up your product.

We provide free delivery of all items to practically everywhere in the world. For international delivery, please allow a sufficient number of days for your country’s respective customs and excise department to go through custom clearance procedures. To receive the package items from international couriers, the recipient must be present at the recipient’s address to sign for receipt of the mailed package for safe delivery. Attilio Fine Jewelry will not be held responsible for any designs or materials that are disallowed for entry into your country pursuant to local laws. If you are in doubt, please check with your local relevant government authority before placing your order.

Attilio Fine Jewelry will purchase insurance for the item(s) that will be delivered via professional courier services company at our expense.

The destined country of receipt may require you to bear certain customs and excise tax upon receipt of the package, including import tax and other related charges. Such duties are to be paid by the recipient of the ordered item(s). When your ordered package arrives at your country’s customs department, the international courier we have appointed for the delivery will contact and inform you of its arrival and status. If there is any related tax involved, the international courier will also notify you or pay the sums in advance on your behalf. Such payment will be due by you in any event. Please note that Attilio Fine Jewelry cannot waive control for any taxation charges. For more information, please contact your local customs department.

We accept Paypal, Visa, Master, and Union Pay. Paypal is a recognized payment platform enabling safe, convenient real-time transactions.

You may pay through bank wiring or TT. It will take up to 3 working days to confirm bank payment. The production/delivery process will start after bank payment is confirmed. Please make sure all bank charges have been taken into consideration in your payment. Please send your bank payment copy to info@attiliofinejewelry.com within three working days after order confirmation. Failure to receive payment copy within three working days, the system will automatically cancel your order.

Please pay to: Hang Seng Bank Limited
Swift Code: HASEHKHH
Account Number: 024788283885883
Account Name: Wondrous Group Limited

Attilio Fine Jewelry is committed to providing the highest quality jewelry and ensuring that you can enjoy percentile satisfied customer service. We are committed to the pursuit of quality products. Our quality control team has implemented strict quality control to all of our diamond/gemstone suppliers and manufacturers to ensure every piece of our jewelry has passed our quality check standards.

Each piece of jewelry we delivered to you must pass the final quality testing to ensure that your jewelry meets our stringent monitoring standards. After quality control procedures, it will be dispatched for packaging.

Attilio Fine Jewelry guarantees that the diamonds we supply are Natural Diamonds. We also declare that to the best of our knowledge, we source many precious and semi-precious stones from our quality jewelry supplier, and they come from all over the world. We supply all carats and all qualities for loose stones with a reputable GIA labs certificate.

We provide a free delivery service to mainland China and Macau through the safe and reliable shipping services Company.

Registered Air Mail: Free postage for any purchase amount. (Estimated Shipping/Preparation Time for above methods: 14-21 Working Days)

FedEx International: HKD500 charges for any order amount below HKD6,000.

Free postage for any order amount reaches HKD6,000 and up. (Estimated Shipping/Preparation Time for above methods: 7-14 Working Days)

We will send the tracking number to our customer by email after the order is shipped out.

In that case, the customer will be responsible for return shipping charges and an administration fee of 10% of the total price. Any balance will be refunded back to the customer’s credit card.